Privacy Policy

EMS Restoration Corp.

Effective Date: May 18, 2026

EMS Restoration Corp. ("EMS Restoration," "we," "us," or "our") operates the website emsrestoration.com (the "Site") and provides fire and smoke damage, water damage, mold, asbestos abatement, puff-back cleaning, and related restoration services to residential and commercial customers. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site or use our services. Please read this Privacy Policy carefully. By accessing or using our Site or services, you agree to the terms of this Privacy Policy.

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1. Information We Collect

We may collect information about you in a variety of ways. The information we may collect on the Site or through our services includes:

Personal Information You Provide to Us

We collect personal information that you voluntarily provide to us when you request a quote, schedule a service, submit a claim, contact us, fill out a form on our Site, or otherwise communicate with us. This information may include:

• Name

• Mailing address and service location address

• Email address

• Telephone number

• Insurance information (when applicable to a claim)

• Property information related to the services requested

• Photographs or descriptions of damage to your property

• Payment information (processed by a third-party payment processor)

• Any other information you choose to provide

Information Automatically Collected

When you visit our Site, we may automatically collect certain information about your device and usage, including:

• IP address

• Browser type and version

• Operating system

• Referring website addresses

• Pages you view on our Site and time spent on those pages

• Date and time of your visit

• Other diagnostic data

Information from Cookies and Similar Technologies

Our Site is built on the Wix platform, which may use cookies, web beacons, pixels, and similar tracking technologies to collect information about your interactions with our Site. You can control cookies through your browser settings; however, disabling cookies may affect the functionality of the Site.

 

2. How We Use Your Information

We use the information we collect for various business and commercial purposes, including to:

• Provide, operate, and maintain our restoration services

• Respond to your inquiries, quote requests, and service requests

• Schedule and perform restoration services at your property

• Process payments and manage billing

• Communicate with you, including for customer service and to provide service updates

• Coordinate with your insurance company when applicable to a claim

• Send administrative information, such as changes to our terms or policies

• Send marketing and promotional communications (you may opt out at any time)

• Improve our Site, services, and customer experience

• Monitor and analyze usage and trends

• Detect, prevent, and address fraud, security issues, and technical problems

• Comply with legal obligations and enforce our terms

 

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

Service Providers

We may share your information with third-party vendors, contractors, and service providers who perform services on our behalf, such as payment processing, website hosting, email delivery, customer support, marketing assistance, and analytics. These parties are authorized to use your information only as necessary to provide their services to us.

Insurance Companies and Claim Adjusters

Because much of our work involves insurance claims, we may share necessary information with your insurance carrier, adjusters, and related parties to facilitate processing of your claim and coordinate restoration services.

Business Partners and Subcontractors

We may share information with trusted business partners or subcontractors when needed to perform restoration work, coordinate scheduling, or fulfill services you have requested.

Legal Requirements

We may disclose your information if required to do so by law or in the good-faith belief that such action is necessary to comply with legal obligations, protect and defend our rights or property, prevent or investigate possible wrongdoing, protect the personal safety of users or the public, or protect against legal liability.

Business Transfers

In the event of a merger, acquisition, financing, reorganization, bankruptcy, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

With Your Consent

We may share your information for any other purpose disclosed to you with your consent.

 

4. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law (such as tax, accounting, insurance, warranty, licensing, or other legal requirements). When information is no longer needed, we will securely delete or anonymize it.

 

5. Data Security

We implement reasonable administrative, technical, and physical security measures designed to protect your personal information from unauthorized access, use, alteration, and disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

 

6. Your Privacy Rights

Depending on your state of residence, you may have certain rights regarding your personal information, including the right to:

• Access the personal information we hold about you

• Request correction of inaccurate or incomplete information

• Request deletion of your personal information

• Opt out of marketing communications

• Opt out of the sale or sharing of your personal information (we do not sell personal information)

• Restrict or object to certain processing activities

• Data portability

• Not be discriminated against for exercising your privacy rights

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We may need to verify your identity before responding to your request.

 

7. Children's Privacy

Our Site and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately so we can take appropriate action.

 

8. Third-Party Websites and Services

Our Site may contain links to third-party websites or services that are not operated by us, including social media platforms such as Facebook. We are not responsible for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of any third-party sites you visit.

 

9. Do Not Track Signals

Some browsers offer a "Do Not Track" (DNT) feature. Our Site does not currently respond to DNT signals. We will continue to monitor developments around DNT technology and adjust our practices as appropriate.

 

 

10. Service Area and Jurisdiction

EMS Restoration Corp. is based in New York and primarily serves Long Island and New York City. Our services are intended for users located in the United States. If you access our Site from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your jurisdiction.

 

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will revise the "Effective Date" at the top of this Privacy Policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

 

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

EMS Restoration Corp.

200 Blydenburgh Rd.

Islandia, NY 11749

Phone: 631-952-5700 (available 24/7)

Fax: 631-952-5775

Email: claims@emsrestoration.com

Website: emsrestoration.com

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